Frequently Asked Questions - Portable Mobile Phone Technology:

Q: Do you need a telephone line?
A: No, the system works using mobile phone technology.

Q: Do you require a mobile phone signal?
A: Yes, you require a signal; the secret is to use the correct network sim card, in nearly all cases we supply the sim card with the system to make it a hassle free purchase.

Q: If you are walking into a building that you know will not have a mobile signal, what can you do?
A: A brilliant feature of this system is that you hold down button 4 on the telephone, record a message, stating you intended location, this is noted by the monitoring station in the event of a call.

Q: What button do you press to call help?
A: The middle button stating SOS.

Q: Can the monitoring station hear and talk to a person that has requested help?
A: Yes, it opens up a two-way communication.

Q: Can you make normal telephone calls with the system?
A: The telephones can be programmed to call nineteen numbers by us depending on a management decision, some customers ask us to blank all nineteen numbers off, some have us program just the office and line manager, we can set the system to suit your needs.

Q: Can you receive incoming calls on the unit?
A; Yes, you can receive all incoming calls.

Q: Can you receive text messages?
A: Yes, you can receive normal text messages.

Q: Can anyone use a system?
A: No, the user must be logged onto the programs, as personnel details including useful important medical information can be seen by the monitoring station.

Q: Do we need to have one unit per loan worker?
A: As individual profiles are logged in the system including useful medical information you must have either one system per person, or one system with more than one profile booked against that system, this does however mean that you have to work out a procedure with us to log in users each time.

Q: What details would you want from us when setting a system up?
A: Contact numbers, medical, next of kin, etc.

Q: Can the operator see where the person is?
A: Yes, the operator has the ability to see a exact street location provided the satellite can locate the signal, if the signal is lost it will show the last known location.

Q: Does the system need to be charged each day?
A: Stand by time is up to 100 hours, depending on usage etc, so we would recommend charging it on a regular basis.

Q: Do we have to link the system to a monitoring station?
A: No, we can set the SOS to go to any phone, for example parents may supply their child with a unit, with the SOS programmed to them.

Q: At the end of 3 yrs who owns the system?
A: We own the unit, so customers simply hand it back or sign up for a new contract.

Q: Do we pay a lump sum each year?
A: You can either pay yearly in advance or take a leasing package out which spreads your costs to a simply monthly cost.